by Nicholas Sachs | Jul 30, 2026 | Patient Experience
A strong patient experience strategy was once considered a clinical priority. Revenue cycle was a separate discipline – operational, transactional, and measured by entirely different people. That separation is no longer sustainable, and the data makes clear why....
by Nicholas Sachs | Jun 30, 2026 | Patient Experience
For most revenue cycle leaders, bad debt has always followed a familiar rhythm…rising during periods of economic stress, easing when conditions stabilize. That rhythm is worth revisiting. The data emerging from the first quarter of 2026 does not describe a...
by Nicholas Sachs | May 28, 2026 | Patient Experience
The link between patient experience and financial performance is stronger than ever. As patients take on a larger share of healthcare costs, their willingness and ability to pay is increasingly influenced by how they are treated throughout the billing process....
by Nicholas Sachs | Apr 30, 2026 | Patient Experience
In today’s healthcare revenue cycle environment, self-pay is no longer just a financial workflow, it is a defining moment in the patient experience. As balances shift to patients, organizations face a difficult balancing act: improving collections performance while...
by Nicholas Sachs | Sep 30, 2025 | Patient Experience
In the complex world of healthcare RCM, the collections process often conjures images of stern calls and impersonal letters. However, a growing understanding of patient experience and the unique challenges faced by individuals navigating healthcare costs is paving the...
by Nicholas Sachs | Aug 22, 2024 | Patient Experience
Patient access, often overlooked as a mere administrative function, is the linchpin that connects patients to care. It encompasses the systems and processes that determine how easily patients can obtain healthcare services, from finding a provider to scheduling...
