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Why Your Organization Needs Structured Payment Plans

Why Your Organization Needs Structured Payment Plans

by Nicholas Sachs | Jul 6, 2021 | Patient Experience

Healthcare consumerism and patient responsibility have seen a coinciding rise over the last decade plus. The COVID-19 pandemic served to exacerbate the difficulties many patients face with their out-of-pocket balances. The following excerpt is from a recent Forbes...
Patient-Centric Practices: Why Providers Must Focus on Customer Service Skills for Their Frontline Staff

Patient-Centric Practices: Why Providers Must Focus on Customer Service Skills for Their Frontline Staff

by RSM | Dec 21, 2020 | Patient Experience

When we present to healthcare providers on the topic of customer service, we always ask, by a show of hands, how many of those in attendance offer customer service training for their frontline staff. Not a single hand goes up! That needs to change, for three crucial...
The Rapid Rise of Telehealth: Where Are We Now, and Where Are We Headed?

The Rapid Rise of Telehealth: Where Are We Now, and Where Are We Headed?

by RSM | Nov 10, 2020 | Patient Experience

When up to 80% of in-person appointments had to be deferred, canceled or virtualized in order to limit COVID-19 exposure, telehealth went from a back-burner project to a necessity overnight. Virtual care is projected to account for more than 20% of all healthcare...
The “New Normal” and Its Effect on the Patient Experience and Revenue Cycle

The “New Normal” and Its Effect on the Patient Experience and Revenue Cycle

by RSM | Oct 20, 2020 | Patient Experience

The year 2020 has seen the healthcare industry forced to make changes on a scale unrivaled in recent memory. In many cases, the changes are in reality an exponentially increased utilization of already existing practices, such as more efficient digital communication,...
Patient Access: The Unheralded Lynchpin of the Patient Experience

Patient Access: The Unheralded Lynchpin of the Patient Experience

by RSM | Oct 1, 2020 | Patient Experience

Patient access is a term that is both very prevalent and not well defined. RevCycle’s perspective is that patient access is any avenue the patient uses to attain some aspect of their healthcare; be it appointment scheduling, bill estimates and financial options,...
How to Measure the Benefits of Patient Friendly Billing Statements

How to Measure the Benefits of Patient Friendly Billing Statements

by RSM | Aug 10, 2020 | Patient Experience

We’ve written often on this blog about the benefits of patient friendly billing, including prompt payments, reduced cost to collect, and greater patient satisfaction. But how can you measure these benefits? How can you properly attribute improved financial...
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