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Building Trust in Self-Pay: The Dignity Process

Building Trust in Self-Pay: The Dignity Process

by Nicholas Sachs | Apr 30, 2026 | Patient Experience

In today’s healthcare revenue cycle environment, self-pay is no longer just a financial workflow, it is a defining moment in the patient experience. As balances shift to patients, organizations face a difficult balancing act: improving collections performance while...
Does a Champion Challenge Drive Sustainable Performance?

Does a Champion Challenge Drive Sustainable Performance?

by Nicholas Sachs | Mar 31, 2026 | Revenue Cycle Optimization

The “Champion Challenge” remains one of the most effective tools in a revenue cycle leader’s arsenal. On paper, the logic is compelling: place two or three debt recovery partners in a head-to-head performance trial to determine who truly owns the highest...
2026 HFMA Revenue Cycle Conference Recap

2026 HFMA Revenue Cycle Conference Recap

by Nicholas Sachs | Mar 27, 2026 | Revenue Cycle Optimization

What Healthcare Leaders Are Prioritizing Now—and What It Means for the Future of Revenue Cycle The 2026 HFMA Revenue Cycle Conference, held March 18–20 in Dallas, Texas, brought together influential leaders in healthcare finance to address a shared reality: revenue...
What Strategic Questions Should You Ask Before Selecting a Collection Agency?

What Strategic Questions Should You Ask Before Selecting a Collection Agency?

by Nicholas Sachs | Feb 26, 2026 | Revenue Cycle Optimization

In 2026, the difference between a standard collection agency and a true revenue cycle partner isn’t defined by the technology they advertise. It’s defined by how they think. Technology matters. Integration matters. Artificial intelligence matters. But the real risk in...
Is Your Bad Debt Strategy Ready for Continued Economic Uncertainty?

Is Your Bad Debt Strategy Ready for Continued Economic Uncertainty?

by Nicholas Sachs | Jan 29, 2026 | Revenue Cycle Optimization

Economic uncertainty puts pressure on every part of a health system’s revenue cycle, but bad debt strategy is often where strain appears first. As we move through 2026, the convergence of rising patient responsibility, persistent staffing shortages, and razor-thin...
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