by Nicholas Sachs | May 23, 2024 | Healthcare Staff Management, Patient Experience, Uncategorized
In the realm of healthcare, customer service takes on a whole new meaning. It’s not just about resolving billing issues or appointment scheduling; it’s about navigating sensitive situations, fostering trust, and providing a sense of comfort during a...
by Nicholas Sachs | May 31, 2022 | Healthcare Staff Management
The COVID 19 pandemic has exacerbated the effects of what was already a demanding industry to work, making staffing even more difficult. For example, 60 – 75% of clinicians report symptoms of exhaustion, depression, sleep disorders, and PTSD; while nurses are equally...
by RSM | Feb 16, 2021 | Healthcare Staff Management
The role of a manager is to support employees—and that includes supporting their mental health. As we move into the new normal following the COVID-19 pandemic, that will be especially true for healthcare staff management. Not only were healthcare staff on the front...