by RSM | Dec 21, 2020 | Patient Experience
When we present to healthcare providers on the topic of customer service, we always ask, by a show of hands, how many of those in attendance offer customer service training for their frontline staff. Not a single hand goes up! That needs to change, for three crucial...
by RSM | Nov 10, 2020 | Patient Experience
When up to 80% of in-person appointments had to be deferred, canceled or virtualized in order to limit COVID-19 exposure, telehealth went from a back-burner project to a necessity overnight. Virtual care is projected to account for more than 20% of all healthcare...
by RSM | Oct 20, 2020 | Patient Experience
The year 2020 has seen the healthcare industry forced to make changes on a scale unrivaled in recent memory. In many cases, the changes are in reality an exponentially increased utilization of already existing practices, such as more efficient digital communication,...
by RSM | Oct 1, 2020 | Patient Experience
Patient access is a term that is both very prevalent and not well defined. RevCycle’s perspective is that patient access is any avenue the patient uses to attain some aspect of their healthcare; be it appointment scheduling, bill estimates and financial options,...
by RSM | Aug 10, 2020 | Patient Experience
We’ve written often on this blog about the benefits of patient friendly billing, including prompt payments, reduced cost to collect, and greater patient satisfaction. But how can you measure these benefits? How can you properly attribute improved financial...
by RSM | May 21, 2020 | Patient Experience
As the effects of the COVID-19 pandemic continue to grip the country, the stakes have never been higher for the healthcare industry. The way providers address—or don’t address—healthcare costs with patients is critical. It’s not hard to understand why...
