by Nicholas Sachs | Jul 26, 2023 | Patient Experience
The cost of healthcare in the United States is a major financial burden for many people. In fact, medical debt is the leading cause of personal bankruptcy in the country. In recent years, there has been a growing trend of medical debt credit cards being offered to...
by Nicholas Sachs | Jun 15, 2023 | Patient Experience
What is an ASC? An ambulatory surgery center (ASC) is a healthcare facility that provides same-day, outpatient surgical care. ASCs are typically freestanding facilities, meaning they are not found within a hospital. They are staffed by a team of surgeons, nurses, and...
by Nicholas Sachs | Jul 6, 2021 | Patient Experience
Healthcare consumerism and patient responsibility have seen a coinciding rise over the last decade plus. The COVID-19 pandemic served to exacerbate the difficulties many patients face with their out-of-pocket balances. The following excerpt is from a recent Forbes...
by RSM | Dec 21, 2020 | Patient Experience
When we present to healthcare providers on the topic of customer service, we always ask, by a show of hands, how many of those in attendance offer customer service training for their frontline staff. Not a single hand goes up! That needs to change, for three crucial...
by RSM | Nov 10, 2020 | Patient Experience
When up to 80% of in-person appointments had to be deferred, canceled or virtualized in order to limit COVID-19 exposure, telehealth went from a back-burner project to a necessity overnight. Virtual care is projected to account for more than 20% of all healthcare...
by RSM | Oct 20, 2020 | Patient Experience
The year 2020 has seen the healthcare industry forced to make changes on a scale unrivaled in recent memory. In many cases, the changes are in reality an exponentially increased utilization of already existing practices, such as more efficient digital communication,...
