by Nicholas Sachs | Aug 23, 2023 | Patient Experience
The Hospital Price Transparency Rule was enacted in 2021 with the goal of making hospital prices more transparent for patients. The rule requires hospitals to post their standard charges, negotiated rates, and cash prices for 300 common services online in a...
by Nicholas Sachs | Jul 26, 2023 | Patient Experience
The cost of healthcare in the United States is a major financial burden for many people. In fact, medical debt is the leading cause of personal bankruptcy in the country. In recent years, there has been a growing trend of medical debt credit cards being offered to...
by Nicholas Sachs | Jun 15, 2023 | Patient Experience
What is an ASC? An ambulatory surgery center (ASC) is a healthcare facility that provides same-day, outpatient surgical care. ASCs are typically freestanding facilities, meaning they are not found within a hospital. They are staffed by a team of surgeons, nurses, and...
by Nicholas Sachs | Jul 6, 2021 | Patient Experience
Healthcare consumerism and patient responsibility have seen a coinciding rise over the last decade plus. The COVID-19 pandemic served to exacerbate the difficulties many patients face with their out-of-pocket balances. The following excerpt is from a recent Forbes...
by RSM | Dec 21, 2020 | Patient Experience
When we present to healthcare providers on the topic of customer service, we always ask, by a show of hands, how many of those in attendance offer customer service training for their frontline staff. Not a single hand goes up! That needs to change, for three crucial...
by RSM | Nov 10, 2020 | Patient Experience
When up to 80% of in-person appointments had to be deferred, canceled or virtualized in order to limit COVID-19 exposure, telehealth went from a back-burner project to a necessity overnight. Virtual care is projected to account for more than 20% of all healthcare...
