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Patient Access: The Unheralded Lynchpin of the Patient Experience

Patient Access: The Unheralded Lynchpin of the Patient Experience

by RSM | Oct 1, 2020 | Patient Experience

Patient access is a term that is both very prevalent and not well defined. RevCycle’s perspective is that patient access is any avenue the patient uses to attain some aspect of their healthcare; be it appointment scheduling, bill estimates and financial options,...
The Measure of Success: How to Determine the Effectiveness of RCM Service Providers

The Measure of Success: How to Determine the Effectiveness of RCM Service Providers

by RSM | Aug 27, 2020 | Revenue Cycle Optimization

Rising costs and increasing burdens on staff make revenue cycle management (RCM) outsourcing not just smart, but a growing necessity. But with razor-thin margins, there isn’t room in the budget for vendor partnerships that don’t generate ROI. That’s...
How to Measure the Benefits of Patient Friendly Billing Statements

How to Measure the Benefits of Patient Friendly Billing Statements

by RSM | Aug 10, 2020 | Patient Experience

We’ve written often on this blog about the benefits of patient friendly billing, including prompt payments, reduced cost to collect, and greater patient satisfaction. But how can you measure these benefits? How can you properly attribute improved financial...
EHR System Conversions: Why You Should Outsource Legacy Inventory

EHR System Conversions: Why You Should Outsource Legacy Inventory

by RSM | Jun 17, 2020 | Revenue Cycle Optimization

Electronic Health Records (EHR) system conversions affect all healthcare providers, from small practices to the largest hospitals. On average, hospitals must update their systems every 10 years in order to comply with evolving regulatory requirements, improve...
How to Help Your Staff Communicate Confidently About Payment in Difficult Times

How to Help Your Staff Communicate Confidently About Payment in Difficult Times

by RSM | May 21, 2020 | Patient Experience

As the effects of the COVID-19 pandemic continue to grip the country, the stakes have never been higher for the healthcare industry. The way providers address—or don’t address—healthcare costs with patients is critical. It’s not hard to understand why...
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