by Nicholas Sachs | Aug 22, 2024 | Patient Experience
Patient access, often overlooked as a mere administrative function, is the linchpin that connects patients to care. It encompasses the systems and processes that determine how easily patients can obtain healthcare services, from finding a provider to scheduling...
by Nicholas Sachs | Jul 31, 2024 | Healthcare Staff Management
Change is a constant force in today’s business landscape. New technologies emerge at breakneck speed, customer expectations evolve, and market forces constantly shift. While some employees thrive on constant evolution, change can also be disruptive and...
by Nicholas Sachs | Jun 27, 2024 | Revenue Cycle Optimization
By this point you’re certainly aware of the changes around the credit reporting of medical debt, which to recap are: Medical debts that have been satisfied will no longer appear on credit reports The amount of time before medical debt can be reported to the credit...
by Nicholas Sachs | May 23, 2024 | Healthcare Staff Management, Patient Experience, Uncategorized
In the realm of healthcare, customer service takes on a whole new meaning. It’s not just about resolving billing issues or appointment scheduling; it’s about navigating sensitive situations, fostering trust, and providing a sense of comfort during a...
by Nicholas Sachs | Apr 25, 2024 | Patient Experience, Revenue Cycle Optimization
Summary Healthcare debt is a growing concern in the United States, placing a significant burden on both patients and providers. While Artificial Intelligence (AI) is making waves in the debt collection industry, this paper argues that a human-centric approach focused...
