Revenue Cycle Consulting
Whether you are looking to outsource your revenue cycle functions or to optimize your processes utilizing your own staff, the experts at RevCycle can help analyze your revenue cycle and provide you with a custom prescription to ensure every possible dollar reaches the bottom line.
Staff Training Classes
The training classes below are examples of some of the courses RevCycle Inc. offers its clients that have proven useful in preparing staff to request payment at the point of service.
1. Disarm with Charm
Understanding what puts consumers on the defensive and how to tactfully negotiate those obstacles are a key element in maintaining healthy relationships. This course provides awareness and education on communication techniques that leverage positive personality traits to build rapport and gain positive control over difficult interactions.
2. Hostile to Hopeful
Dissatisfied or hostile consumers can be the most costly in terms of time, money, resources and public image. This course specifically addresses techniques used in communicating with the most difficult consumers in an attempt to contain problematic issues and regain a healthy provider/patient relationship.
3. Selling Beliefs
Unlike secured debt where collateral could be in jeopardy, unpaid healthcare debt is not generally viewed by consumers as a priority. Collecting on these self-pay balances is about selling ideas in a meaningful and helpful way. This course focuses on positive collection strategies and techniques to help shape consumer’s belief in the importance of paying unpaid balances to their healthcare provider and giving those balances rightful merit when budgeting their finances.
4. Master Communicator
This class teaches students to deliver clear professional messages and become the Master of Communications by exploring practical applications of what we say and how we say it. Staff are trained on techniques such as asking directed questions such as “Will you be paying by Check or Credit Card?” as opposed to “open-ended” questions such as “Do you want to pay now?”